Level 2 Medical Secretary Diploma

Level 2 Medical Secretary Diploma
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Medical secretaries are the backbone of every GP practice, providing the first point of contact with the public and taking responsibility for the all-important job of taking appointments and providing crucial administrative support to the medical staff. Whether you’re already working in a doctor’s surgery or are looking for a change of career, this Medical Secretary Diploma will provide you with expertise and confidence in this important job where a caring, friendly attitude is every bit as important as efficiency and great organisational skills.

Sixteen Easy-to-Complete Modules

You can study at your own pace, completing the modules and passing the test in days. Alternatively, you can take more time over the diploma as you fit it around work and family commitments. The choice is yours – as long as you have access to the internet, the beauty of this easy-to-complete diploma is you can work whenever and wherever suits you, with the added benefit of online support and the facility to revisit the modules whenever you like to brush up on your knowledge and skills.

Prove Your Professionalism

Medical secretary jobs are sought-after, so get ahead of the game by making sure you’re the candidate with the most up-to-date knowledge and an attitude that stands out from the crowd. When you complete the multiple choice quiz at the end of the course, you can immediately download and print your certificate to impress your potential employers.

Key Learning Points

Show you’re serious about providing a reliable and impressively professional service for your GP by studying this comprehensive course.

  • Gain insight into the many day-to-day duties of a medical secretary.
  • Learn how to keep on top of your appointment-booking system.
  • Study different filing systems and gain the skills and confidence necessary to set up the one that works best for you.
  • Understand the crucial issue of patient confidentiality and learn how patient confidentiality differs from patient privacy.
  • Learn about the important job of keeping accurate and up-to-date medical records for patients.
  • Break through medical jargon and terminology so you can provide efficient support to GPs.
  • Get to grips with the technology used to generate electronic prescriptions, patient registrations and more.
  • Become well-informed about important health and safety issues in the workplace.
  • Gain confidence in supply and inventory management.
  • Learn about the communication and people skills you will need to be a successful medical secretary.

Advantages of the Course

  • Complete the modules at your own pace, whenever and wherever suits you.
  • Use your tablet, phone or computer to study. All you need is internet access and you’re good to go.
  • Enjoy online support as you work towards your diploma.
  • Study is easy and achievable with 16 easy-to-manage modules, packed with information to boost your professionalism and skills.
  • Refresh your knowledge in the future by revisiting the modules any time you like.
  • Prove your new-found skills by completing the test at the end of the course and downloading the verifiable, industry-recognised certificate.
  • Set yourself apart from the competition by proving you’re serious about your career as a medical secretary by completing this comprehensive diploma.

What are you waiting for? Give your career a health boost by enrolling today and taking your first step towards being a valued and trusted part of your local medical team.


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Medical Receptionist (United Kingdom)
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This course is CPD certified.

Introduction, Job Role and Responsibilities
  • Who is a medical secretary?
  • Job role and duties
  • Overview of attributes and skills
  • Job profile
How to manage Appointment Scheduling
  • Why appointment scheduling is crucial to medical offices
  • Guidelines for successful appointment scheduling
  • Tips and strategies to make appointments for new patents and established patients
  • Types of appointment reminders
Filing Systems in Medical Offices
  • Importance of filing in medical offices
  • Effects of using an unreliable or inefficient filing system
  • Guidelines to set up a medical filing system
  • Alphabetic, numeric and geographical filing systems
Patient Confidentiality in the Healthcare Industry
  • Importance of patient confidentiality
  • The concept of patient confidentiality and what it entails
  • Difference between patient privacy and confidentiality
  • Factors that increase breach of confidentiality in a medical office
Definition, Purpose and Benefits of Medical Records
  • Importance of medical records
  • Form and content
  • Guidelines to create medical records
  • Difference between medical records and health records
Understanding Medical Terminology and Jargon
  • What is medical terminology?
  • Importance of medical terminology for non-clinical staff
  • Pathology and X-rays
  • Important medical terms that you should be familiar with
Information Technology and Computer Usage in Healthcare Administration
  • Understanding the basic operation of a computer
  • Electronic prescriptions
  • Patient Registration
  • Patient Administration system
Information Technology and Computers
  • Importance of information technology and software in the healthcare industry
  • Basic components of a computer workstation
  • Computer applications for non-clinical staff
  • Word processing, spreadsheets, internet and intranet
Medical Records Management
  • Medical records in clinics and hospitals
  • Types of physical filing systems for medical files
  • Guidelines for good record keeping
  • Tips to maintain paper medical records
Health and Safety in a Healthcare Setting
  • Importance of health and safety in the healthcare sector
  • Types of risks and hazards
  • Guidelines and tips to reduce hazards
  • Clinical waste disposal
Supplies and Inventory Management and Administration
  • Definition of inventory
  • Manual inventory systems for smaller medical offices
  • Tips for medical inventory management
  • Different types of medical inventory
Communication Skills in a Medical Office
  • Greeting new and established patients
  • Etiquette in the reception area; patient information booklets
  • Managing incoming and outgoing telephone calls
  • Managing incoming and outgoing correspondence
Communication Skills in a Medical Office Part II
  • Nonverbal communication and body language (kinesics)
  • Facial expressions, gestures, posture and eye contact
  • Professional dress code in medical offices
  • Cross-cultural capabilities and communication skills
Law, Medical Services and Ethics
  • History of medical ethics
  • Importance and relevance of medical ethics
  • Principles and aspects of medical ethics
  • Regulatory bodies that govern medical ethics
Medical (Clinical) Coding, Billing and Important Aspects of Medical Administration
  • Medical coding and billing process
  • Patient check-in
  • Medical coding procedures
  • Patient checkout
Career Information and Prospects
  • Review of duties and skills required
  • Education, training and development
  • Job prospects and hours of work
  • Medical secretary interview questions
Course Code
Online Course
Course Access
1 Year
Exams Included
1 gigahertz (GHz)
1 GB
Operating Systems
Windows 7
Windows 8
Windows 10
Mac OS
Internet Explorer 8 or above
Google Chrome
Safari 8
Mozilla Firefox
Windows, Mac, iPhone, iPad
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